Orders may be placed online via our website, or by emailing us at firstname.lastname@example.org. If you need assistance or have any questions, please feel free to contact us! Be sure to read all item descriptions CAREFULLY to avoid confusion or errors. Letters provided by the customer for monogrammed items will not be switched around. Items will be monogrammed in the order provided by the customer. If there is missing information, production time will be delayed while we wait on clarification from our customer.
MONOGRAMS & UPGRADES
Your choice of monogram style & thread color is included in all of our prices. Please see our Design Page for options. (Additional thread colors and designs are available by request, just contact us!)Please note: a select number of items are not available for monogramming service due to size or placement- this is indicated on the product page if applicable.
Frames & motifs for your monogram are available for an additional charge. Choose from our UPGRADE packages which range from basic shapes (Bronze Level), to more complex frames (Silver Level), to intricate designs (Gold Level). Be sure to add the UPGRADE as a separate product. Additional frames and motifs are available for custom orders, just contact us and we'd be happy to help!
All of our personalized/monogrammed items include 1 complimentary design proof (preview of design) after purchase. A proof of your monogram & thread color choice will be sent to you via email within 24 - 48 hours of your purchase.
If you'd like to preview a design PRIOR to purchase, please purchase our DESIGN PROOF and we will send you a proof within 24-48 hours. Just add the PROOF product to your cart & complete the information regarding design choices. We will create a preview of your design and send it via email within 48 hours. **This listing is for a digital item. No physical product will be mailed. Please allow up to 48 hours for receipt of proof via email. Any requests for tweaks or color changes after receipt of initial proof will need to be re-purchased as a new Proof. No credit will be given to past or future orders for the purchase of a proof.**
We design, embroider, press, and package each order with lots of care, and attention to detail. Production time varies, depending on stock availability and the current orders in progress. This is usually 4 - 7 business days. (Please note this timeframe does not include shipping time, which is typically an additional 1 - 3 days.) Production timeline for a purchased item begins once the design proof has been approved by the customer. Custom order production is currently 1-2 weeks, also not including shipping.
If an item is needed by a certain date, please contact us via email to make sure we can meet that deadline. Rush production & shipping is available for an additional charge. Contact us if you need this Rush Service option.
We are proud to offer $5.00 Flat Rate shipping on all orders.
All orders over $75.00 ship FREE!
We currently only ship to the 48 contiguous United States, but hope to expand in the very near future! Shipping time varies by order, but most items will be delivered within 3-6 days of being shipped. Harbor City Threads is not responsible for delays in shipping due to the carrier. Once an order has been shipped, Harbor City Threads is not responsible for lost packages or packages that have not been delivered. The customer will need to contact the carrier to file a claim and receive a refund.
We'd be happy to include a gift message with your order, just leave your request in the NOTES TO SELLER section at checkout, or send us an email!
Due to the personalized nature of our items, all sales are final. No returns, refunds or exchanges will be made. If there was an error made by the shop, we will gladly send a replacement item. We will request a photo of the item & error.
Please note that due to variations in screen settings/resolutions, colors may differ slightly from their appearance on your screen.
CHOOSING A SIZE
Sizing charts/measurements are available prior to purchase. We will gladly answer any questions about garment fit, however we cannot select a size for you, or guarantee a particular fit.
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